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Voice and Video Infrastructure Engineer

Croydon, London
£33,963 to £38,366
Job Type
6 Oct 2020
Voice/Video Infrastructure Engineer for the Home Office

Are you a Voice/Video Infrastructure Engineer who has demonstrable experience in voice and video, network management? The Home Office would like to hear from you!

Why this role is important

Digital Data and Technology (DDaT) enables the Home Office to keep citizens safe and the country secure. Within DDaT, Unified Communications (UC) is at the heart of End User Computing and Collaboration services; UC is transforming how the organisation works by delivering digital voice and video tools to enable real time collaboration and harnessing the power of digital capabilities to 30,000+ users. UC is a small, high-performing team that is committed to excellence. On a day to day basis the decisions you make have an impact on how the end users in the Home Office are equipped to do their jobs. This means your work is indirectly impacting everyone in the UK.

Job Responsibilities

As a UC voice & video engineer, you will provide technical expertise to a user base of 30,000+; recommending solutions, creating knowledge articles and offering effective fixes to faults and issues and putting the needs of the organisation/users at the heart of what you do.

A UC infrastructure engineer supports and maintains the department's voice and video infrastructure and services according to departmental policy and Home Office strategy. You will work in a team ensuring services are delivered and supported as required. You will work with and support third parties to provide infrastructure services and with technical architects to translate architectural designs into operations.

You will hold the following skills and experience

Essential Skills

You'll have a demonstrable passion for Voice/Video Infrastructure Engineering, with the following skills or some experience in:

A good grasp of engineering principles
Good knowledge of network or voice technologies.
Experience supporting one or more of: Skype for Business, Microsoft core system (e.g. AD, Exchange), Poly Visual Pro & Handsets, Anywhere 365 or PowerSuite.
Experience of Agile development and continuous improvement principles
Core technical concepts related to your role and ability to build solutions
Maintaining focus on the whole life cycle of service delivery; from design, development, and delivery through to operation
Dissecting a problem into its component parts to identify and diagnose root causes, allowing problem resolution
Building strong partnerships with diverse teams across multiple locations and technologies
Able to present verbal and written information clearly, concisely and accurately in appropriate language, which meets the needs of user and can adapt to stakeholders' reactions with flexibility.

Desirable Skills

Ideally you will also have the following skills or some experience in:

Understanding of key principles and standards and how they apply to your work
Able to switch between different problems and responsibilities
Able to navigate the complex landscape of technologies, 3rd party suppliers, internal and cross-government teams

What's on offer

This role is based in Croydon, however other Home Office locations may be considered.

As an employer of choice, the Home Office offers an extensive benefits package including:

A competitive salary package consisting of:

£33,963 - £38,366
Candidates that provide an exceptional demonstration of the necessary skills and experience may be subject to receiving a Recruitment & Retention Allowance of £3,000 up to £4,000
25 days annual leave (rising to 30 after 10 year's service in the Home Office) plus 1 additional day for the Queen's Birthday and 8 bank holidays
Market leading pension scheme
An extensive training and development plan for this role
Flexible working to support a healthy work life balance

Please note, this application would be an expression of interest, a formal application will need to be made via Civil Service Jobs. Further instructions will be provided.

Hays Specialist Recruitment has been appointed as the recruitment partner for the Home Office. For all enquiries, please contact the Hays Home Office Team

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
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  • Job Reference: 179576690-2
  • Date Posted: 6 October 2020
  • Recruiter: Confidential
  • Location: Croydon, London
  • Salary: £33,963 to £38,366
  • Sector: I.T. & Communications
  • Job Type: Permanent