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Technical Account Manager

Job Type
6 Oct 2020
Trust Payments have an exciting opportunity for a Technical Account Manager to join their growing team.
Job Title: Technical Account Manager
Location: London - Remote / Home Working
Salary: Competitive
Technical Account Manager - The Role:
- As a Technical Account Manager at Trust Payments, you will be an advocate for customer needs in order to overcome blockers and drive new features with our development and Product teams
- You will bring your technical expertise and will act as the primary technical point of contact to manage the customer relationship. The Technical Account Manager will primarily be working with dedicated customers to maintain close communication within your assigned portfolio, as well as facilitate communication with internal technical support and development teams when necessary
- Will oversee and address all Merchants and Partner technical needs and will provide accurate technical service before and after the point of sale, ensuring customer satisfaction
- Will be required to explain technical details and requirements to a non-technical audience
- Ability to diagnose and identify issues with API's, Code, Services, and Network connectivity
- Conducts test scenarios for technical issues with code, software, hardware, devices and endpoints
- Communicates major technical issues to merchants in your portfolio.
- Identifies irregularities in functionality and unexpected behaviours with the Payment - -- Gateway or Point of Sale products and services
Technical Account Manager - Key Responsibilities:
- Primary Technical contact point for merchant/partner representing TP
- Will work internally with the technical and development teams to bring new technical requirements to the business and create PIF's for these solutions
- Will Provide technical support for customers to support pre-sales and post-sales processes and address all product-related queries on time
- Will provide Training to Partners and Merchants on the integrated platforms and how to use products effectively
- Will Provide the business with customers' feedback to help identify potential new features or products to help us be a market leader
- Will report on product performance and identify solutions to reduce support costs
- Will review Partner and Merchants needs and suggest upgrades or additional features to meet their requirements
- Will work with and attend meetings when required with both the sales and account management teams to win new business and increase sales
- Assist the Director of Account Management to perform Quarterly Business Reviews (QBRs) with Top 25 Accounts encourage Partner Loyalty and identify Opportunity and Risk
- Ad-hoc tasks required by changing market environment or involvement in commercial activities / campaigns
- Ensure accurate data is held within Salesforce
- Ensure accurate data maintenance in SF .com on a daily basis.
- Ensure all Opportunities are managed in alignment with internal procedures
- Other ad-hoc tasks
- Internal cross functional engagement on applicable Projects
- Identify innovation and improvements for TP
Technical Account Manager - You:
- Technical Account Management / Technical Support / Payments technology products and services
- Experience within the payments business industry
- Vertical industry experience and knowledge
- Experience of building relationships and network with relevant groups, both internally and externally
- Team player, excellent inter-personal skills
- Strong communication and teamwork skills
- Awareness of Trust Payments range of products
- Awareness of competitor's products within the industry
- Understanding of Payment systems capabilities and features
- Computer literacy, word processing, CRM, data handling, record keeping
To submit your CV for this exciting Technical Account Manager opportunity, please click 'Apply' now
Apply for this job now


  • Job Reference: 179576165-2
  • Date Posted: 6 October 2020
  • Recruiter: Confidential
  • Location: London
  • Salary: On Application
  • Sector: Sales & Marketing
  • Job Type: Permanent