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Team Leader Telephony

Liverpool, Merseyside
Job Type
2 Sep 2022

We are currently recruiting for a Liverpool City Centre based client looking for a telephony team leader. The role requires the ideal candidate to maintain a high standard of customer service through handling incoming telephone calls efficiently and being able to process queries timely and accurately. Other duties of the role include:" Issuing membership applications, forms and any other information to customers as and when requested. " Updating internal systems with customer changes " Processing claims" Customer query solving Your performance will be measure on the following: " Call performance/quality " Product knowledge " Query resolving " Accuracy in solving queries Benefits for working with this client include things such as award-winning health cash plan, enhanced pension scheme, life assurance, Christmas savings plan and Cycle to Work Scheme.If you feel like you are a perfect match for this role and are interested in hearing more, please apply online or contact Paige via email

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  • Job Reference: 702711303-2
  • Date Posted: 2 September 2022
  • Recruiter: Brook Street
    Brook Street
  • Location: Liverpool, Merseyside
  • Salary: £21,074
  • Sector: Executive Positions
  • Job Type: Permanent