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Service Desk Agent

Location
South East
Salary
£9.00 to £10.19 Per Hour
Job Type
Temporary
Posted
6 Oct 2020
Fujitsu
First Line Support Agent
Location: Fujitsu - Bracknell - RG12
Day shifts - start on £9.00 raising to £10.19
Hours: 40 hours a week on a rolling rota between the hours of 07:00 to 19:00

This is an ideal opportunity to progress your IT career within Fujitsu - as an IT organisation boasting global partnerships with the world's leading IT providers, including Microsoft, Cisco, Citrix and VM Ware.
So if you want to really kick-start your IT career, apply here to begin the journey.

Job Description:
Fujitsu's Service Desk supports around 250,000 Ministry of Defense users globally 24 x 7, for fault reporting and providing end-to-end operational service. We are looking for reliable and enthusiastic customer service agents to join our expanding IT team.
Normal working hours will be distributed on a shift basis between 07:00 and 19:00 on weekdays, weekends and bank holidays. But as a guide, individuals will usually only need to work one weekend in 8.

Key Accountability:

· Obtaining accurate user/fault information and logging all details on the call management system

· Providing first-line technical support & troubleshooting

· To provide levels of customer service in line with contractual SLA's and internal call quality targets.

- Full training will be provided in a classroom based and budding system.

Skills - Required:
· Excellent customer service skills

· Basic knowledge of IT
· An analytical approach to problem solving

· A commitment to the customer and to continuous learning and personal development

· Good interpersonal skills

· High personal standards

· Tolerance of stressful situations

· An ability to work well within a team

Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's .

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age
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Details

  • Job Reference: 179576079-2
  • Date Posted: 6 October 2020
  • Recruiter: Confidential
    Confidential
  • Location: South East
  • Salary: £9.00 to £10.19 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary