Jobandtalent connects good people with endless opportunities. We created a revolutionary staffing platform that seamlessly matches workers with growing companies. Jobandtalent is the world's largest and most successful job platform, with the highest NPS in the industry and having placed over 100,000 jobseekers so far.
Headquartered in sunny Madrid, Spain, but home to the world, we are a remote-first company operating in 9+ markets across Europe and the Americas - with ambitious plans for further expansion. We need a passionate team to revolutionize the employment market with us. If you want to help us work on the future of work, keep scrolling; your next adventure awaits!
We are looking for a Senior Account Manager who will be responsible for the operational delivery success and growth of our expanding client base within the Walsall and Dudley areas of our Jobandtalent Global Clients.
To demonstrate full ownership of account management and client processes
To build and maintain local customer relationships through regular formal & informal meetings
To collate, prepare and present relevant monthly customer reviews
To manage and maintain an active headcount (in line with customer demand) to ensure daily fulfillment of requirements are met
To forecast and plan recruitment in conjunction with the above
To lead, coach and develop the supporting team through: - Daily & weekly team meetings
- Regular 121s
- Annual PDRs
To demonstrate company visions and values
To operate within company SOPs and all compliance / legislative processes as dictated by customer relationships
To ensure full accuracy of payroll & invoicing and manage any invoice query management
To build and maintain strong relationships with key stakeholders at Head Office and to drive the branch and onsite teams to build strong relationships with relevant personnel
To be responsible for full workforce management - to include, but not limited to, holidays, sickness/absence, quality, performance
To ensure workforce training is scheduled and completed in line with client requirements
To produce and circulate weekly KPI reports both internally and externally
To demonstrate market awareness through competitor analysis
To manage operational expenditure in line with guidelines agreed with line managerYou ideally will have…
Proven track record in service management
Experience dealing with multiple clients preferably in the recruitment sector
Ability to hit and exceed targets and objectives
Excellent communication and organisational skills
Have high level of interpersonal and communication skill
Customer satisfaction driven
Happy and able to work in a fast paced environment
Knowledge of right to work policies in the UK
Able to juggle work priorities and demonstrate a sense of urgency
Computer literate - outlook, excel and word
Ability to report critical information accurately and to tight deadlines
Ability to use a common sense approach to problem solvingNice if you are also…
Experience in similar roles
Flexibility in working hours
Driving licenceNot looking for free fruit? Good, we offer much more:
What we offer:
The chance to make an impact in one of the fastest growing start-up companies in Europe.
A global team formed by dynamic, highly skilled and ambitious people.
25 days Annual Leave + Bank Holidays
A company passionate about diversity and inclusion
A competitive salary + variable compensation
Birtholiday- Paid Day off for your Birthday.
Cycle to work scheme*
Salary sacrifice Pension scheme with Penfold
Up to 40% discount in selected gym memberships with Hussle
Up to 25% discount in online coaching and counseling with Therapy Chat
Discounts in selected high street brands
Employee Assistance Program with Spectrum
Eye care vouchers(*Upon completion of probation period)
JobandTalent is an Equal Opportunities employer and welcomes applications from all suitably qualified people regardless of their race, disability, religion beliefs or sexual orientation.
If you are looking to contact our onsite team, please visit the site locator on our website.
Single Resource do NOT charge any fees for our services.
Single Resource Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers