Our Client ,a leading professional services and investment management firm specializing in real estate has operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, they also have an inherent responsibility to drive sustainability and corporate social responsibility.
The Senior Facilities Manager is responsible for managing all aspects of FM Service delivery within their designated geographical area.
Connect to key stakeholders at the site and gain buy-in when appropriate and communicate issues, actions and results in real-time to the right stakeholder
Ensure the continual implementation of Best Practice across portfolio of sites.
Communicate and interact at all levels modulates content and ways of communicating accordingly
Responsibility for meeting KPI's and SLA's defined within the contract
Understand that client and Company objectives need to be compatible, i.e. deliver to the client operationally and financially, whilst ensuring Company financial interests are protected
Ensure high levels of service are continually delivered by Service Partners and in-house team
Monitors array of metrics and manages site to ensure proper optimal operations
Integrates service delivery by connecting everything related to the building experience
Hold Landlords accountable, ensuring that terms of lease are being provided to client e.g. external maintenance, central plant management.
Detailed knowledge of MSA & escalate scope changes / scope creep with potential to impact to MSA
Procurement & Vendor Management
Manage and take responsibility for all vendor contracts within areas of geographical responsibility. This includes but is not limited to; Cleaning, Catering, M&E, Landscaping and Security.
Ensure that contracted resources deliver to expected standards, providing value for money and best in class service where possible. Manage Supply Partner spend to ensure budgets are adhered to, monitor performance as per agreed KPIs and ensure a strong relationship is built and maintained with Vendor Partners.
Develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality service
Proactively involved in ensuring that services are reviewed and refinements made to enhance these services.
Manage processing and controlling of purchase orders, invoices and work orders.
Approve purchases of supplies and equipment for use at managed office buildings
Work with the Financial Manager to prepare the final budget documentation / plans and administers the works to ensure budget compliance
The FM is responsible for the management, supervision, and professional development of all direct reports
Establish written goals and objectives for employees directly reporting to the role of FM. Conduct periodic formal and informal performance evaluations via the IPMP System. Develop training program and career path for property employees. Assure succession planning is in place for all team members.
Health & Safety Management
Ensure that all defined services are completed in accordance with all operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for Health and safety.
Updating and maintaining official safety documents, liaise with government authorities
Desired skills and experience
Excellent people skills and ability to interact with a wide range of client staff and demands
Able to communicate strong in local language and on extended "English" language level
Strong PC literacy and proven ability to manage daily activities using various systems
Knowledge of quality management and KPI measurement
Knowledge of vendor management for specialized services
Proven capacity to understand and interpret commercial contracts and relevant terms
Budget management and financial analysis skills
Move and relocation management and delivery
Previous experience within facility management
Tertiary qualification in facilities management, building, business or other related field &/or 3-5 years' experience in facilities, property management, hospitality or related field (desired)
BPIC working on behalf of the Client, our mission is to increase the participation of black and ethnic individuals in the Construction / Real Estate / Built Environment industry whilst also empowering and educating individuals along the way. We champion the importance of diversity within our industry by directly providing solutions for organizations to create inclusive work environments and attract a diverse workforce. BPIC is dedicated to delivering solutions for participants that work in all areas of the industry from major infrastructure projects, fit-outs, SMEs to specialist professionals that support our industry such as Technology, Law & Finance etc