Our client based in Blackburn, Lancashire requires an experienced Customer Service/Sales Order Processing Administrator to join their team for a minimum period of 6 months.
Responsibilities:
Goals and Objectives:
To provide an efficient administration service to support the Customer Service Manager in ensuring that all customer requirements are delivered in a professional and timely manner and that the department maintains an excellent reputation for customer care.
Responsibilities:
- Handling incoming calls from customers, sales team, and suppliers ensuring that the appropriate responses are provided.
- Processing and input of customer orders by delivery schedules and carrier cut-off times.
- Liaison with internal departments and external carrier companies
- Liaison with customers on availability of goods, delivery times, prices, promotions, and special delivery requirements
- Generation/processing of credits/debits and goods return notes.
- Any other general duties which may be allocated
- Ensure adherence to all Company Policies and Procedures
- Be fully conversant and compliant with all Environmental Health and Safety procedures.
- Complete quarterly ethics module as advised by the Ethics & Compliance Officer (ECO)
- Sales order processing
- Query resolution
- Customer delivery communication
- Data inputting - System used - JD Edwards
- Utilizing MS Office Suite
- Customer service
Candidate Requirements
Qualifications/ Experience/ Knowledge:
- Reasonable GCSE passes (or equivalent) in English and Maths
- NVQ Level 2 (minimum)
- Previous sales administration experience (commercial)
- Computer literate
Personal Qualities and Behaviours:
- Good communication skills (including telephone)
- Flexible and mature attitude
- Able to prioritize own workload
- Accurate
- Polite and professional
- 'Can do' attitude
- Team Player
Hours; 8.30 a.m. to 4.30 p.m and 9.00 a.m., to 5.00 p.m.
30-minute lunch break
This is an excellent opportunity to demonstrate your excellent sales order processing and customer service skills.
Interested? Please apply
