AR576 - Parts Assistant Location: South Petherton Salary: £25,282 Overview: First Military Recruitment are currently seeking a Parts Assistant on behalf of one of our clients. The Parts Assistant will be an integral part of our team, responsible for assisting with the daily operations of the Parts Department. This role involves sourcing, ordering, and managing parts inventory, as well as liaising with customers and field service engineers. Additionally, you'll be involved in warranty procedures, stock management, and prioritising urgent enquiries to meet customer needs effectively. Duties and Responsibilities:
- Source, quote, and order parts to meet customer and business demands.
- Receive and inspect deliveries, ensuring accuracy and quality.
- Pack and dispatch parts to customers and field service engineers in a timely manner.
- Monitor and maintain optimal stock levels to support efficient operations.
- Liaise with customers to address inquiries and provide exceptional service.
- Follow warranty procedures established by our suppliers.
- Assist with annual stock takes and prioritise workload accordingly.
- Coordinate with external suppliers for parts supply and fitting as needed.
- Collaborate with field service engineers to facilitate part requirements.
- Process all stock transactions accurately in our operating system, including parts and warranty returns.
Skills and Qualifications:
- Experience with Protean Fleet management systems is advantageous, but not essential
- Strong customer service skills with a customer-centric approach.
- Knowledge of MHE equipment and the hire industry is preferred.
- Excellent communication and organisational abilities.
- Ability to communicate effectively via phone, email, and in-person interactions.
- Capable of working under pressure to meet deadlines.
- Meticulous attention to detail and a proactive "can-do" attitude.
Location: South Petherton Salary: £25,282
