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Outbound Telephone Collections Agent

Redditch, Worcestershire
£20,000 to £20,500
Job Type
9 Jun 2022
Are you looking for your first job within a growing company? Or do you already have prior Customer Service / Call Centre experience and looking to develop within a new role? Get in touch today!

A fantastic opportunity has arisen for Telephone Collections Agents to join a long standing and successful company based in Redditch, this role is working in the office 3 days and home 2. This is a growing company who offer fantastic support and training programmes to ensure you will be successful in this position. Due to continued growth, they are looking for ambitious candidates who are looking for a long term career and they will offer you the training and personal development in return for your hard work.

Outbound Telephone Collections Agent
37.5 hours a week

£20,000 - £20,500 salary, OTE of £6k+
Monday to Friday Fleixble hours: between 8am - 8pm
Weekend work available


Making inbound or outbound calls to customers that owe money, collecting payment ensuring a high standard of customer service and empathy.
Outbound calls to customers who have failed to make payment or contact
Obtaining questionnaire details from customers who may be in financial difficulties and making appropriate recovery decisions
Negotiating payment arrangements in accordance with company guidelines should payment in full not be obtainable
Refer cases to other departments where necessary to meet needs of vulnerable customers
Review and update database with high levels of accuracy

Confident telephone manner
No experience is necessary!
Debt recovery, Collections, Customer Service / Call Centre would be very advantageous
Excellent communication skills
Computer literate - use of Microsoft Systems
Able to work to own initative and work well under pressureIf you think you have the skills and experience that we are looking for then please click 'APPLY' today. Alternatively, email your up to date CV to (url removed) or call Laura on (phone number removed)
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  • Job Reference: 619965569-2
  • Date Posted: 9 June 2022
  • Recruiter: Pertemps Redditch Commercial
    Pertemps Redditch Commercial
  • Location: Redditch, Worcestershire
  • Salary: £20,000 to £20,500
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent