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Out of Hours Customer Service Advisor

Thatcham, Berkshire
£22,000 to £23,000
Job Type
2 Sep 2022

We are working with a Social Housing Provider who are looking for experienced Out of Hours Customer Services Advisors to join the team

The Working Hours:

Rota between 7am - 11pm. There will also be the occasional nightshift and 1 in 3 weekend work required

The Role

You will be the first point of call for the organisations residents, and will respond to Housing, Repair, Emergency and Alarm based queries and emergencies with a can-do approach, ensuring the customers experience is at the heart of every point of contact.

You will be part of a large team so plenty of training and support will be given.

You will also work closely with other teams to ensure the right service is delivered.

To be successful in this role you'll need to have:

Previous experience from a similar role

Excellent verbal communication,

The ability to accept and effectively execute written and verbal instructions,

High attention to detail,

An ability to make effective resolutions under pressure,

Strong written literacy

Housing Association or Maintenance Contractor experience would be advantageous

It is essential that you can drive and have access to a vehicle as due to the out of hours working times public transport isnt always running and you will not be able to access the office

You will initially be office based whilst undergoing training for the first month but thereafter you can work on a hybrid basis

To apply for this position, please submit your CV, or for more information contact the office and speak with Natasha Moore

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  • Job Reference: 702714470-2
  • Date Posted: 2 September 2022
  • Recruiter: TristoneNash Ltd
    TristoneNash Ltd
  • Location: Thatcham, Berkshire
  • Salary: £22,000 to £23,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent