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Non-Voice Customer Advisor - Emails / Social Media

Burnley, Lancashire
Job Type
6 Oct 2020
Non-Voice Customer Service Advisor

Temporary role for 12 weeks with a view to go permanent

Start date - 19th October 2020

Please note this is an office based role so you must be able to commute to the Burnley site for work, however the client have temporarily moved people to work from home so successful candidates will need a laptop / desktop computer. All training will be completed on site for the first 4-6 weeks.

We are currently recruiting for one of the leading online retailers for their existing customer service team. This company are hugely established in the industry and are growing constantly, so we are looking for someone who is driven with long term aspirations within customer service/office work.

You will be provided with full training for this role and supported throughout the process so if you haven't done this type of role before don't worry - it's all about attitude and willingness to learn. We are keen to speak to candidates from a variety of customer service backgrounds.

What will you be doing?

Responding to customer queries across various IT and Social Media platforms
Providing a first time resolution to customers
Make each response personal and tailored to the customer
Working as part of a supportive team
Providing excellent customer service at all times
Being a representative for the client and the brand

What are we looking for?

Excellent IT and computer skills
Previous experience within customer service - this could be anything from retail, hospitality etc - call centre experience is not essential!
Great personality who is able to get along with a variety of people
Hardworking and driven
Someone looking for a long term role

Pay rate - £8.72 per hour

Hours of work -

Monday to Sunday - Shifts between 7am-10pm

You will need to be fully flexible for this role and you will work 5 / 7 days per week

Rotas will be given in advance so you always know what you're working

If this sounds like the role for you then please do get in contact now! We are screening candidates this week for an ASAP start so if you don't want to miss out - get in touch!

* Please note, you need to be able to pass a DBS check for this role *

Cordant People are an equal opportunities employer in relation to this vacancy

Cordant Group is an equal opportunities employer
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  • Job Reference: 179576109-2
  • Date Posted: 6 October 2020
  • Recruiter: Confidential
  • Location: Burnley, Lancashire
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary