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Manager, Professional Services

Job Type
14 Oct 2021
Exabeam is a global cybersecurity leader that adds intelligence to every IT and security stack. We are reinventing the way security teams use analytics and automation to solve threat detection, investigation, and response (TDIR), from common security threats to the most critical that are difficult to identify. The Exabeam Security Management Platform is a comprehensive cloud-delivered solution that leverages machine learning and automation using a prescriptive, outcomes-based approach to TDIR. It is designed and built to help security teams detect external threats, compromised users and malicious adversaries, minimize false positives, and make security success the norm. For more information, visit the Manager, Professional Services, you will lead a Professional Services team consisting of Professional Services Engineers supporting their assigned Customers. You will be responsible for providing technical oversight and refining and developing methodologies for the team to deliver high-quality SIEM deployments. You will also have responsibilities for key business goals of the Professional Services organization for your assigned region. This role is highly integrated with Sales, Product, and Customer Success teams to build strong and trusted Customer relationships resulting in successful solutions. This role will report to the Director, EMEA Services and is to be based in the UK. We will consider remote candidates that can successfully operate within the UK time zone.ResponsibilitiesServe as the Professional Services Regional Leader for your respective teams including owning the daily operations such as hiring, promotions, time off, etc.Clearly communicate customer requirements to the team to help enable Customer knowledge and build trusted relationships.Collaborate with the sales leadership team(s) to develop GTM strategies for your assigned region, acting as the PS Leadership liaison to help enable client and salessuccess.Staff the appropriately skilled resources to accomplish delivery goals, by ensuring your teams have the appropriate strength levels and/or capacity.Participate in Quarterly Business Reviews (QBR), representing your business performance.Ensure that all Customer feedback about your team's performance is clear and known, acknowledged and responded to as required, providing high levels of Customer Satisfaction (CSAT) while meeting the Customer's objectives.Collaborate and enable with our Services Partner eco-system.Execute all operational activities related to defined business goals such as backlog retirement, team utilization, forecasting revenue, reviewing and approving timesheets and expenses, budget development andupdatesProvide strategic direction and input to the technical and professional development of the team members and ensure the same is done for their team members.QualificationsUndergraduate degree in a related field.Minimum 7-8 years of experience in a services capacity within the SIEM, network, network security or other related security space.Recent experience operating in a hands-on technical SME capacity delivering technical SIEM deployments or similar large data ingestion security solutiondeploymentsMinimum 2 year's managing highly skilled technical engineers in geographically dispersed remote locations.Strong high-level knowledge of SIEM, security concepts, products, and implementations, and can communicate that knowledge to individuals without technical experience.Validated leadership ability, cross-functional collaboration, and team building capabilities.Experience with managing the full project lifecycle in enterprise accounts from pre-sales/Statement of Work development to project closeout.50%+ travel is required to Customer site as well as internal business meetings.Exabeam is privately funded by Blue Owl Capital, Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Acrew Capital, Icon Ventures, and investor Shlomo Kramer. For more information visit follow us onLinkedInandTwitter.
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  • Job Reference: 397071194-2
  • Date Posted: 14 October 2021
  • Recruiter: Exabeam
  • Location: London
  • Salary: On Application
  • Job Type: Permanent