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Financial Customer Adviser

Derby, Derbyshire
Job Type
2 Sep 2022
Do you want to work for a company with these reviews?! Work from home position for 6-8 months cover!''Great company, great people'' ''Good place to work, lots of encrouragment to progress'' ''Fun atmosphere'' ''Productive and enjoyable work place''Then click apply!I am recruiting for a Customer Resolution Officer for my financial services client based in Derby. This role is a temporary position for 6 months to help support with a backlog of complaint handling.Duties will include;
  • Thoroughly investigate and correctly resolve regulated and non-regulated complaints using the current documentation and in accordance with procedures and FCA Dispute Resolution (DISP) Rules
  • Ensure fair customer outcomes and treat customers fairly
  • Provide recommendations for the resolution of the complaint and draft any response
  • Identify and escalate systemic issues
  • Liaise with Advisers, Business Owners, and staff providing them with guidance on procedures, interpretation of regulations and company policy in respect of complaints and the outcome of individual complaints
  • Maintain spreadsheets, maintaining audit trails and producing MI
Skills and Requirements;
  • Financial services background is a MUST
  • Excellent communication skills
  • Ability to work to deadlines
  • IT skills and experience including Word, Excel, Outlook
Working hours are Monday - Friday 0900 - 1730 with an hour lunch each dayThis role will by remote based due to the office undergoing a re model.Pay rate £22,000 Per annumPlease click apply or call Sophie on for any more information
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  • Job Reference: 702711569-2
  • Date Posted: 2 September 2022
  • Recruiter: Pertemps Derby
    Pertemps Derby
  • Location: Derby, Derbyshire
  • Salary: £22,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent