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Customer Service Telephone Advisor

West Midlands
Job Type
2 Sep 2022
At the heart of our customer service is our award winning Savings Customer Service Contact Centre. We're looking for chatty, friendly and helpful people who love customer service, to come and join us. It s a fast paced, team orientated and supportive environment where every day is different.As a Customer Service Advisor (know internally as Savings Telephone Advisor) you ll take calls from our diverse range of customers, providing them with a great service, completing transactions over the phone and dealing with any other questions or queries they have.You ll be helping to a helping find solutions for our customers, dealing with their call effectively and keeping up to date with our products, services and policies. You ll also support customer enquiries through inputting information accurately and efficiently. As you grow in the role we'll support you to take on other tasks, like opening accounts and helping our customers through more challenging or sensitive situations.We have a clear passion to deliver a high level of customer experience and provide a quality service, but this not a sales role and there are no sales targets.As your confidence and experience grows you ll be supported through our accreditation scheme which takes you through the different levels of learning which increases your experience and pay! This is a great opportunity where you can really own your development, grow and have a fantastic career with us if you want, or simply have a job you enjoy doing.You'll be asked to work 35 hours a week, flexibly across the Contact Centre working hours Monday to Friday 8am - 7pm and Saturday 9am - 2pm (Saturdays are normally 2 a month) If you would like us to consider 25 - 35 hours please let us know during the recruitment process and we ll see what we can to do help.Once you are trained and comfortable in the role you'll revert to a hybrid working pattern. We ll ask you to at least spend one day a week (more if you prefer) with us in our brand new building Coventry House, in Binley where you ll spend time with your team, enjoy free car parking, a self-service restaurant , multi faith, well-being and games room!We're looking for customer focused people who are happy talking on the phone and enjoy being busy! You ll already have some recent experience in dealing directly with customers and providing a good service but we can train you on our systems, products and services.Being able to talk to a wide range of different people is important, so you'll have good communication skills. You'll enjoy learning new things, being part of a team and have a can-do attitude.Start date for the role is the 24th October and your first 3 weeks will consist of a mixture of training and support onsite to get you taking your first calls from our customers. (To make sure you get the best start to your journey with us, we will ask you work full time to begin with and we may not be able to accommodate any holiday in this time frame)Coventry Building Society has grown into the second largest building society in the UK. We re a national society, with local values and loyalty, and a caring family ethos. The best way to judge a company is based on what the people who work there say as we re rated certified by Great Place to Work from our recent employee survey.What makes us such a rich and progressive place to work is the huge variety of people in our teams. We value diversity, in terms of gender, race, age, faith, disability, sexual orientation but also personality and thinking style; the uniqueness you ll bring to us we see as a real source of strength.We are committed to promoting a diverse and inclusive community, where you can succeed as your whole self.We also offer not only fulfilling jobs and exciting career opportunities but a place where everyone can belong and feel proud to work. As an employee, we have a great benefits package and you're encouraged to take control of your career. We invest in our people, with regular opportunities for training and development. And later, if you re looking for a new challenge, we actively champion internal progression. We ve got a whole range of different ways to support you, both in your role and wider well being!
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  • Job Reference: 702711072-2
  • Date Posted: 2 September 2022
  • Recruiter: Coventry Building Society
    Coventry Building Society
  • Location: West Midlands
  • Salary: £20,350
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent