A 6 months+ opportunity for a Customer Service Advisor has arisen with our client in Manchester City Centre.
The purpose of this role is to deliver excellent customer service as a member of the UK Customer Contact Centre Team, building relationships with new and existing British Council customers and using judgement to respond to common and unpredicted customer situations appropriately and in line with British Council regulations and standards.
Skills and Experience:
Excellent telephone and writing skills
Experience of using Salesforce CRM software
Experience of business development, including upselling and cross-selling
Experience of managing complaints
Experience of working within a team in a customer service environment and Interacting with a wide variety of customers.Hours of work are 9am till 5pm, Monday to Friday, 40 hours per week.
To apply please send your CV or email for more information.
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