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Customer Service Advisor

Leeds, Yorkshire
£10.58 Per Hour
Job Type
2 Sep 2022

Customer Service Advisor - Remote

Our client is looking for Financial Care Associates to join them on temporary ongoing basis.

Please note this is a remote role however you might be asked to work from Leeds office occasionally.

The successful candidate will be naturally curious, and willing to go the extra mile to provide their customers with the support they need. You'll provide a red hot service whilst helping customers to manage their financial situation to make memorable customer experiences; and taking the time to make sure customers have the right solution to suit their needs.

You can expect customers to be worried about their hard earned cash so you'll need to be a good listener, have patience and be supportive. We need someone who can really get the basics right, focus on the detail and work to a high degree of accuracy.

Day to day you'll be:

  • Contacting customers to discuss their financial situation.
  • Providing an excellent customer experience; whilst ensuring we achieve a sustainable and affordable solution for the customer.
  • Providing help, guidance and support to customers both in or approaching financial difficulty and potential victims of Fraud or Scams.
  • Where necessary working to defined processes managing cases through the courts to recover monies owed.
  • Supporting customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, undergoing other life changing events.
  • Working as part of a large and diverse team in a modern and comfortable office where everyone works together to achieve an excellent customer experience.
  • As we're a regulated organisation, we need you to work within the appropriate regulatory frameworks we follow.
  • Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us
  • .

We'd love you to bring:

  • Excellent communication and listening skills with the ability to empathise and deliver a heartfelt service.
  • The ability to be insatiably curious, asking questions and negotiating to deliver the best solution.
  • Flexible working to suit customer needs and business demands.
  • Previous face to face or telephone based customer experience.
  • A caring, positive attitude with a genuine desire to exceed our customers' expectations.

Pay rate £10.58 p/h

If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.

Headway Recruitment is acting as an Employment Agency in relation to this vacancy. Headway Recruitment are an equal opportunities employer and we are committed to a policy of diversity, equality and inclusion.

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  • Job Reference: 702714571-2
  • Date Posted: 2 September 2022
  • Recruiter: Headway Recruitment
    Headway Recruitment
  • Location: Leeds, Yorkshire
  • Salary: £10.58 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent