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Commercial Account Manager

Stokesley, Yorkshire
Job Type
9 Jun 2022
Brief Description of Role (i.e. purpose of role)

First point of contact for a defined list of customers. Handle order requests, queries and help deliver excellent customer service. Ensure accurate and timely recharge of additional costs. Our Client6 is looking for 6 Commercial Account Managers.

Key Activities & Responsibilities

Key Activity 1 - Health And Safety

Responsible for one's own, co-workers and stakeholders health and safety.

Key Activity 2 - Service Delivery

Handle customer order requests and provide accurate and timely information about services, lead times and costs.

Keep customers informed of any impact or changes to their orders as soon as possible and in the case of delays, provide alternative options and costs with the communication.

Ensure key events of the transports are communicated immediately such as load and delivery confirmations.

Through the creation of an order, ensure all the required details are captured in the system and communicate key requirements to other internal departments to ensure all customer requests are met.

Key Activity 3 - Cost Recovery

Through the kickback report and review of the jobs after completion, review, advise the customer and recharge all applicable additional costs.

Key Activity 4 - Continuous Improvement

Review and monitor templates against completed orders to ensure all necessary instructions are available for relevant parties. Review complaints and implement safeguards to avoid repeated issues. Highlight to Team Leader any costs repeatedly incurred that are unrecoverable.

Monitor OTIF performance by customer and provide improvement plans to achieve consistent high score.

Key Activity 5 - Administration

Compile and produce any customer requested reports, such as OTIF, extra cost reports etc. within the timeframe required.

Selection Criteria *Essential/Desirable

Qualifications, Skills and Knowledge


Excellent communication with both customers and colleagues and the ability to develop relationships both internally and externally.


Competent in the use of I.T. system, outlook, excel etc.


Some geographical knowledge


Reasonable level of mathematics and ability to perform basic calculations



Previous roles in customer service or within logistics industry


Experience of advising and recharge costs


History of growing and developing relationships with customers



An ability to work well under pressure


Communicate with various departments to achieve common goals


Personal Attributes & other requirements

Able to withstand high pressure situations


Willing to travel and on occasion, work unsociable hours


Budgetary Responsibilities

£0 although will be responsible for the invoicing of between €500,000 and €5 million worth of charges.


Achieve service and financial targets and operate within set budgets

Deliver outstanding levels of customer service

Develop and maintain excellent relationships with both internal and external stakeholders.

Typical Problem Areas Faced in Role

Operational issues

Changes to demands by customer

Communication breakdowns

Communication with stakeholders in different languages and time zones.


Holidays - 20 days (1 extra day per year upto 25 days max)

Company pension

Cycle to Work Scheme

Casual Dress

On-Site Parking

Duvet Day (after probation)
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  • Job Reference: 619964909-2
  • Date Posted: 9 June 2022
  • Recruiter: AM Recruitment
    AM Recruitment
  • Location: Stokesley, Yorkshire
  • Salary: On Application
  • Sector: Accounting
  • Job Type: Permanent