Job Description - Business Development Manager - Water Hygiene
Business Area: Services
Department: Water Hygiene
Location: Home-Based (National)
Level: Technical Expert
Our client is an NIC EIC registered contractor employed by the MoD to operate and maintain Water and Wastewater assets across England. The Operations team is split into five regions, North to South. Sites are a mix of infra and non infra, with a large variety of electrical and mechanical assets.
Our client is built to anticipate and react to the shifting needs of communities. They are doing it in some exciting ways, like using new digital platforms to communicate with customers, implementing cost-saving initiatives that are keeping bills falling, and beginning a joint venture with that will improve their offering for businesses across England and Scotland.
Water impacts every aspect of our day-to-day lives, defining everything from the clothes we wear to the food we eat, the way we construct our cities to the places we choose to build new homes. That means, as culture, technology and the environment change, our clients' business changes too. They move with the current and, here, so will you.
Shape the future
The future's fluid - and it's there to be shaped. When you join our client, you'll be helping them to respond to new pressures on resources and grow in a sustainable way. That could include investing in renewable technologies or reducing the use of chemicals in their treatment works, finding smarter ways of testing wastewater or delivering the internal support they need to make the business run. Whichever challenge you take on, the implications of your work will be felt by generations to come.
You'll also help them to continue the legacy of over a century of engineering, by maintaining and enhancing a large, complex network with deep, far-reaching roots.
Deliver something special
There's no denying that water is the world's most precious resource. It's our client's job to deliver it. They know that the water cycle ties their business, communities and the global environment together - so they have a responsibility to do things in the right way. That's why they care about the work they do and its effects on others.
This Business Development Manager is responsible for the development and growth of the Water Hygiene department in our clients Services Operations UK.
The Business Development Manager will be accountable for revenue, margins and target, assuring adherence to the commercial risk appetite and Water Hygiene delivery capability.
The key duties of the role are:
As a BDM of the Water Hygiene team, input into the implementation and delivery of growth (either contractual or in relation to projects).
Develop, implement, and deliver against a targeted Business Plan including budget/ KPIs for revenue, margin, market share and customer growth within specified target market segments.
Proactively identify and develop specific sales channels for the Water Hygiene team, managing a tactical implementation plan to secure opportunities and pipeline targets.
Prepare monthly, quarterly, annual forecasts and reporting for bookings, revenue, conversion ratios of overall sales pipeline. Establish and maintain routines for reporting and MI to support delivery of key outputs and KPI achievement.
Embrace a culture of health, safety and wellbeing whereby it is integrated into "business as usual" and complies with all company policies and statutory requirements.
Establish productive and successful relationships with internal and external key stakeholders, managing and developing current and potential business opportunities, including the negotiation and closure of business agreements.
Maintain our reputation within the industry as a trusted provider.
Supporting the business in meeting the target for customer survey scores (currently NPS)
Manage and own client's issues and complaints through to resolution.
Influencing future industry change to enable company Services to be the market leader.
Ensure IT systems are used appropriately, in line with GDPR, company policies and confidentiality agreements.
Be responsible for ensuring that client's needs are met and their experience in dealing with STS meets all company values (Curiosity, Pride, Courage, Care)
Achieve your annual sales growth target and meet all KPIs.
In order to succeed in this role it is expected that you will have:
Proven Sales and Commercial experience
Working knowledge of commercial and industrial market sectors and customers
Appreciation of contract law, commercial terms and conditions, Technical Specifications, tendering procedures etc.
Commercial awareness of competitors
Good working knowledge of MS Office.
Water Treatment & Hygiene industry experience / knowledge with specific Water Compliance work stream expertise
Proven track record in national business development in the Water Treatment / Water Hygiene markets.
Personal Accountability - Balanced and confident
Clear Thinking - Applies experience and logic. Strong commercial and financial acumen
Commercial Drive - Achievement focussed
Smart Influencing - Makes productive contributions, communicate clearly and in a timely manner. Ability to extend and maintain excellent networks with key industry stakeholders and competitors
Responsible Team Membership - Team player with positive effect on mood, promote team working
Responsible Team Leadership - Manages people and task
Vocational training courses relating to Sales
Full UK driving licence