3rd Line IT Support & Projects Engineer
Salary: ££££ Competitive
Hours: Full time, Permanent
Benefits: Great development opportunity, Training and skills development, 22 days holiday + bank holidays, Pension scheme, Free parking
Location: Tewkesbury, GL20
Looking for a new challenge?
We are seeking an experienced IT Infrastructure & Network Engineer to cover a wide range of 2nd / 3rd line IT support and project management work. This is a full-time role and covers everything from desktop / networking, IT infrastructure & telecoms technologies and customers across the region. Great chance to develop new skills, get certified and broaden your experience by working with an established MSP.
As an IT managed service provider, our staff are exposed to a wide of technical solutions and customer environments. Training is a core element of developing our team and successful candidates will be expected to progress qualifications in Microsoft, Sophos, Altaro and others to maintain our current Gold Partner status.
You must be able to:
Support desktop & networks built around Microsoft technologies
Install and debug wired & wireless infrastructures, VLANs and routing
Support others in performing 1st and 2nd line support
Understand monitoring & management tools, like RMM & PSA systems
Take ownership of projects, such as cloud migrations, upgrades & other IT work
Be a UK National, with clean driving license and able to gain DBS & higher UK security clearances
We will want you to:
Progress through this role to undertake on-site support & project work
Demonstrate an ability to progress your technical training & skills development
Have excellent customer service skills
Work at both home & our offices in Tewkesbury, Gloucestershire
Progress to senior technical role in the company
A good knowledge of the following technologies will be expected;
Microsoft 356 and Azure
Microsoft desktop and server products
Backup & recovery solutions, such as Altaro & Microsoft Azure
Anti-virus, malware and other cyber-security solutions, such as Sophos
IP networking and connectivity, such as HP / Cisco
Firewall management, such as Sophos, SonicWall and Vigor
VoIP & telephony, such as hosted platforms & voice functionality
If you feel you are the Ideal Candidate APPLY today!
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